Terms & Conditions

Last updated: May 2026

Welcome to VIRAASAT. By accessing or using our website at viraasatvault.com (the “Website”) or placing an order with us, you agree to be bound by the following Terms & Conditions (“Terms”). Please read them carefully before using our Website or making a purchase.

If you do not agree to these Terms, please refrain from using our Website.

1. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Website. You must not misuse, interfere with, or attempt to gain unauthorised access to any part of the Website or its related systems.

We reserve the right to restrict or terminate access to the Website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

2. Product Information

We make every effort to ensure that product descriptions, images, and specifications on our Website are accurate and up to date. However, due to the handmade, artisanal, and limited-edition nature of many VIRAASAT products, minor variations in colour, texture, finish, or dimensions may occur. Such variations are inherent to the craft and do not constitute a defect.

Product images are for illustrative purposes only and may not perfectly represent the final product in every detail.

3. Pricing

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Shipping charges, if applicable, are additional and will be displayed at checkout.

We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price displayed at the time of checkout and confirmed in your order confirmation email.

4. Payments

We accept payments through the methods available at checkout. All transactions are processed securely. VIRAASAT does not store your payment card details.

By placing an order, you confirm that you are authorised to use the payment method provided. In the event of a failed or disputed transaction, we reserve the right to cancel the order.

5. Order Acceptance

Placing an order on our Website constitutes an offer to purchase. An order is confirmed only upon receipt of an order confirmation email from VIRAASAT. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, product unavailability, suspected fraud, or incomplete information.

In the event of cancellation after payment, a full refund will be issued to the original payment method.

6. Pre-Orders & Made-to-Order Products

Certain VIRAASAT products may be offered on a pre-order or made-to-order basis. By placing such an order, you acknowledge and agree that:

• Estimated timelines are indicative and may be subject to change
• Production may commence upon order confirmation, making cancellation difficult or impossible
• Refunds for pre-order or made-to-order items are governed by our Refund Policy

7. Intellectual Property

All content on this Website — including but not limited to text, images, graphics, logos, product designs, brand identity, and creative assets — is the exclusive intellectual property of VIRAASAT and is protected under applicable Indian and international intellectual property laws.

You may not reproduce, distribute, modify, display, or use any content from this Website without our prior written consent. Unauthorised use of our intellectual property may result in legal action.

8. Product Variations

As many of our products are handcrafted or artisan-made, each piece may carry subtle individual characteristics. These are not defects but are a testament to the authenticity and uniqueness of the craft. By purchasing from VIRAASAT, you accept and appreciate these natural variations as part of the product’s character.

9. Limitation of Liability

To the fullest extent permitted by applicable law, VIRAASAT shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website, your purchase of products, or any delay or failure in delivery caused by circumstances beyond our reasonable control.

Our total liability to you in connection with any order shall not exceed the amount paid by you for that specific order.

10. User Responsibilities

You are responsible for ensuring that:

• All information provided at the time of purchase (including delivery address and contact details) is accurate and complete
• You are of legal age to make purchases online
• You do not engage in any fraudulent, abusive, or unlawful activity on our Website

VIRAASAT is not responsible for losses arising from inaccurate information provided by the customer.

11. Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Policy Updates

VIRAASAT reserves the right to update, modify, or revise these Terms at any time without prior notice. The revised Terms will be effective from the date of publication on the Website. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of India.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
Email: support@viraasatvault.com
We aim to respond to all enquiries within 1–2 business days.